A ROLE OF EMOTION IN CONSUMER BEHAVIOR / Victor ATUYER / 2019

Titre : A ROLE OF EMOTION IN CONSUMER BEHAVIOR Type de document : Mémoire Auteurs : Victor ATUYER, Auteur Année de publication : 2019 Importance : 26 p. Note générale : Pour accéder aux fichiers PDF, merci de vous identifier sur le catalogue avec votre compte Office 365 via le bouton CONNEXION en haut de page. Langues : Anglais (eng) Mots-clés : Management CONSOMMATEUR ; COMPORTEMENT DU CONSOMMATEUR ; MARQUE ; HABILLEMENT SECTEUR ; RESPONSABILITE SOCIALE DE L'ENTREPRISE ; IMAGE DE MARQUE Résumé : Purpose: This paper aims to understand the role of anger in consumer behavior, with the potential willingness to boycott a brand. Several factors need to be taken into account such as consumer’s dependence to a brand, time and new consumer trends (traceable and co-created goods). These factors can also be a smart tool from companies to avoid boycotts. Approach: In this paper, an empirical study is conducted on consumer’s reaction towards fast-fashion brands after the Rana Plaza collapse in 2013 in Bangladesh, where a building fell full of poor workers, leading to the death of more than 1,000 people. This lack of Corporate Social Responsibility (CSR) seriously damaged fast-fashion brand’s reputation. NGOs and consumers called for boycotts of famous brands such as H&M, Benetton, Zara. However, we will verify if this boycott worked and kept an influence in consumer’s attitude towards these brands six years after this negative event. Findings: Our study shows a significant cause-effect link between the role of anger and the triggering of boycott willingness. Originality: This paper is the first to study the Rana Plaza impact on consumer’s attitude towards fast-fashion brands, which led to one of the only boycotts applied in the 2010s in Western Europe. Note de contenu : PGE: Bibliogr.P. 24-26 Programme : PGE-Rouen Spécialisation : Marketing Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=497662