Shadow IT and IT budget: Additional costs or opportunity to create value for companies? / Nicolas FARNY / 2021

Titre : Shadow IT and IT budget: Additional costs or opportunity to create value for companies? Type de document : Mémoire Auteurs : Nicolas FARNY, Auteur Année de publication : 2021 Importance : 37 p. Note générale : Pour accéder aux fichiers PDF, merci de vous identifier sur le catalogue avec votre compte Office 365 via le bouton CONNEXION en haut de page. Langues : Anglais (eng) Mots-clés : Management TIC ; EVALUATION D'UNE ENTREPRISE Résumé : The objective of this thesis is to understand the impacts of Shadow IT in the IT Budget of a company, and to see if the costs it generates can be avoided, or even if it is possible to capitalize on Shadow IT thanks to Citizen IT. To do this, we will first define thanks to the literature review what shadow IT is, and how it impacts the IT Budget of a company through the literature review. then, we will see how it is possible to fight against the Shadow IT, and we will approach the topic of the Citizen IT as answer to the Shadow IT. In a second step, we will analyze through a quantitative method the costs that Shadow IT entails, as well as the costs for a company to fight it, through a questionnaire conducted directly with companies. The questionnaire will allow us to evaluate the return on investment of companies according to their strategy to combat shadow IT. The results are the following: it is better to bet on Citizen IT than to fight traditionally against Shadow IT, because the money invested to fight Shadow IT is not correlated in terms of results, and because the cost per covered Shadow IT instance is lower with Citizen IT. Programme : PGE-Rouen Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=538447