The Effects of Servant Leadership’s Characteristics on Diminishing Workplace Burnout / Ana-Maria DUMITRU / 2022

Titre : The Effects of Servant Leadership’s Characteristics on Diminishing Workplace Burnout Type de document : Mémoire Auteurs : Ana-Maria DUMITRU, Auteur Année de publication : 2022 Importance : 30 p. Note générale : Pour accéder aux fichiers PDF, merci de vous identifier sur le catalogue avec votre compte Office 365 via le bouton CONNEXION en haut de la page. Langues : Anglais (eng) Mots-clés : Management MALADIE PROFESSIONNELLE ; QUALITE DE VIE AU TRAVAIL ; STRESS Résumé : Burnout is a global phenomenon that is still greatly ignored, yet a very damaging occupational threat to one’s mental health and a proven cause of reduced productivity and seriously affected job satisfaction (Jugdev et al., 2017). Deloitte’s 2015 marketplace survey aimed at investigating the causes and impacts of employee burnout among 1,000 corporate employees in the U.S. returned some rather striking results (Fisher, 2015). Even though 87% of responders admitted that they are passionate about their job, 77% of them also communicated that they have felt the effects of burnout at some point in their career and 91% confessed that unbearable amounts of stress have negative effects on the quality of their work. Moreover, the unexpected Covid-19 pandemic and the series of events it triggered seemed to further worsen the levels of stress and anxiety, two factors which are believed to be directly linked to the development of workplace burnout (Koutsimani et al., 2019). Eddleston and Mulki (2017) asserted that although working remotely (home office) is a more comfortable and very good way of reducing the spread of the virus, it is also worth mentioning that professionals must endure increased workload as they are, simultaneously, workers and caregivers. The World Health Organization (2019) declared that workplace burnout syndrome results from the constant stress that has not been managed appropriately and is since 2018 officially considered to be an occupational syndrome. Nevertheless, Koutsimani et al. (2019) clearly pointed out that burnout should not be mistaken for depression, even though in some areas their psychological effects might be similar. Furthermore, in recent times most studies around workplace burnout have focused on the mental effects of the SARS-COV2 pandemic on front-line medical workers, but none of them has tried to look for factors which can diminish the damaging effects of the burnout syndrome (de Pablo et al., 2020). It is widely considered that taking care of employees' well-being is a mitigator factor regarding workplace burnout. However, Rude (2004) critically declared that providing wellness activities might be beneficial, but if the issue of leadership is not addressed those sole wellness initiatives bring little to no positive effects. Those arguments are also supported by Smith and Rutigliano’s (2003) research which concluded that in 70% of cases, top producers leave companies due to a toxic relationship between them and their direct supervisors. The leadership style that is believed to put the most emphasis on the relationship between managers and employees is Servant Leadership (Rude, 2004). Therefore, the goal of the present study is to research the possible relationship between the workplace burnout syndrome and the servant leadership characteristics. The author of this paper believes that two variables can be built, that can help answer the following question: Can Servant Leadership’s characteristics diminish the levels of Workplace Burnout? To answer this research question, the author employed a quantitative method. The answers have been statistically analyzed and are later critically discussed in this paper. There seem to be enough indicators in the literature review which lead to the idea of a possible correlation between some of the servant leadership characteristics and factors which have been proven to diminish burnout. Programme : MSc Global Management Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=565313