The Grab-and-Go experience: Understanding the impact of fully automated checkout systems on user satisfaction in retail / Angélina TORRES RUIZ / 2022

Titre : The Grab-and-Go experience: Understanding the impact of fully automated checkout systems on user satisfaction in retail Type de document : Mémoire Auteurs : Angélina TORRES RUIZ, Auteur Année de publication : 2022 Importance : 25 p. Note générale : Pour accéder aux fichiers PDF, merci de vous identifier sur le catalogue avec votre compte Office 365 via le bouton CONNEXION en haut de la page. Langues : Anglais (eng) Mots-clés : Management CLIENT ; GESTION DE LA QUALITE ; GRAND MAGASIN ; LIBRE SERVICE Résumé : This work presents the history of grocery stores and the apparition of cashierless stores in our society. The technologies behind those stores are being discussed along with customer satisfaction on self-checkout systems in grocery stores. Then the perceived quality service factors impacting customer satisfaction are being discussed. Finally, eight propositions are being made according to literature and a conceptual framework is built to visualize the link between those factors. Programme : MSc Global Management Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=565318