Managing with total quality management - Catalogue Library Neoma Business School

Managing with total quality management / New York : PALGRAVE MACMILLAN (1998)

Titre :	Managing with total quality management : theory and practice
Type de document :	Livre
Editeur :	New York : PALGRAVE MACMILLAN
Année de publication :	1998
Importance :	vii, 216 p.
ISBN/ISSN/EAN :	978-0-333-62007-6
Prix :	65 EUR
Note générale :	Bibliogr. p.189-206. Index.
Langues :	Anglais (eng)
Mots-clés :	Management GESTION DE LA QUALITE ; CAPITAL HUMAIN ; GESTION DES RESSOURCES HUMAINES
Résumé :	The authors relate Total Quality Management (TQM) to the broader organization and environment in the context in which TQM is located, bringing in consideration of organizational culture and structure, of employee relations and the balance of power between management and employees. This involves a critical appraisal of TQM, considering both the way in which employees perceive its operation in practice and the question of "who gains what" from TQM.
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