The role of artification in experiental marketing for luxury brands / Clara MIRRE / 2023

Titre : The role of artification in experiental marketing for luxury brands : How can artification be used in experiential marketing strategies to enhance the luxury brand experience and build consumer loyalty? Type de document : Mémoire Auteurs : Clara MIRRE, Auteur Année de publication : 2023 Importance : 36 p. Note générale : Pour accéder aux fichiers PDF, merci de vous identifier sur le catalogue avec votre compte Office 365 via le bouton CONNEXION en haut de page. Langues : Anglais (eng) Mots-clés : Management INDUSTRIE DU LUXE SECTEUR ; MARKETING EXPERIENTIEL ; ART Résumé : The democratization of luxury through masstige and brand extension has caused a shift in the luxury industry's conventional strategy. Nowadays, luxury brands are confronted with problems such as digitalization, new consumer trends, and the challenge to atract a younger target composed of Gen Z. Luxury businesses are increasingly embracing artification, the process of changing non-art products or practices into art, and rely on experiential marketing to stay relevant and provide consumers with an exceptional experience. This study aims to look into how artification can be used to improve the luxury brand experience and increase consumer loyalty. While previous research has focused on the transformation of the client experience through artification, this study aims to investigate how customers perceive artification and its impact on brand loyalty. Luxury brands atempt to provide customers with a one-of-a-kind experience to maintain their exclusivity, and emotionally connect with them through collaborating with artists or organizing exhibitions. We will also investigate the potential limits of artification strategies adopted by luxury companies and their impact on consumer perceptions. The findings of this study can help managers and firms to improve their customer experience and develop brand loyalty by providing insights into the effectiveness of artification in experiential marketing. Programme : MSc Marketing French Excellence Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=581936