Consumer attractive content strategies for restaurants on intagram / Louise LEFRANÇOIS / 2023

Titre : Consumer attractive content strategies for restaurants on intagram Type de document : Mémoire Auteurs : Louise LEFRANÇOIS, Auteur Année de publication : 2023 Importance : 35 p. Note générale : Pour accéder aux fichiers PDF, merci de vous identifier sur le catalogue avec votre compte Office 365 via le bouton CONNEXION en haut de page. Langues : Français (fre) Langues originales : Anglais (eng) Mots-clés : Management ECOLOGIE ; ENTREPRISE ; MARKETING ACHAT Résumé : Over the past few years, social networks have experienced a real rise in power. These platforms have become omnipresent in the daily lives of many people (Lee et al., 2015). Although most users initially used these applications to share moments of their lives and interact with their friends and family, the platforms have quickly turned into a communication tool with great potential for brands and companies. This new way of communicating has come to challenge the traditional methods of communication (Anagnostopoulos et al., 2018). A change not necessarily easy to follow and to which it can be difficult to adapt. The restaurant industry, one of the most important sectors of the hospitality industry, is not exempt from these changes. To gain exposure, restaurant owners used to rely primarily on word of mouth (WOM), which is the transfer of information from one person to another (Sheng Chung, 2012). However, social media has come to transform the ways in which they are attractive. Nowadays, a majority of opinions about a restaurant are created via the Internet, which came to transform WOM into E-WOM (Hussain et al., 2020) but also emphasize the importance of attractive content on social networks and especially Instagram (Choi et al., 2017).The more visually appealing the restaurant owners' Instagram content is, the more visibility and potential customers they will increase. In 2014, Walter and Gioglio already highlighted the importance of visual strategies because their effectiveness is tenfold compared to words. Instagram is the perfect application of this. Instagram is a platform that has a very strong potential for the restaurant industry, they can use it to promote their business and reach a wider audience, especially when you consider that more than 1.2 trillion people are on Instagram today worldwide (Statista, May 2022). However, standing out from the competition remains difficult. Today, there are several studies giving some hints about how to use Instagram to create consumer-attractive content but there are no precise guidelines for restaurant owners who want to use this new communication tool. This paper explores how restaurant owners can take better advantage of Instagram and how they can create consumer-attractive content that is in line with consumers' expectations. The use of Instagram is not the same in every industry, so it is important to help restaurant owners understand the subtleties of its use in order to communicate effectively and sustain their business. Programme : MSc International Marketing & Brand Management Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=581963