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The Grab-and-Go Experience: Understanding the Impact of Fully Automated Checkout Systems on User Satisfaction in Retail. / Jovaney ASHMAN / 2022
Titre : The Grab-and-Go Experience: Understanding the Impact of Fully Automated Checkout Systems on User Satisfaction in Retail. Type de document : Mémoire Auteurs : Jovaney ASHMAN, Auteur Année de publication : 2022 Importance : 19 p. Note générale : Pour accéder aux fichiers PDF, merci de vous identifier sur le catalogue avec votre compte Office 365 via le bouton CONNEXION en haut de la page. Langues : Anglais (eng) Mots-clés : Management
COMMERCE DE DETAIL ; LIBRE SERVICE ; TECHNOLOGIE ; VENTE AUTOMATIQUERésumé : Meuter describes Self-Service Technologies (SSTs) as, “interfaces that allow customers to experience or produce the service without directly interacting with a service employee (Meuter et al., 2000)”. So, various technologies including ATMs, e-commerce shopping, telephone banking, and self-pumping gas stations are categorised as SSTs. These technologies are becoming more ubiquitous in retail; however, the level of adaption varies across industry sectors and countries. Large-scale supermarket chains in France including Auchan Go, Casino and Intermarché have all adapted, to some extent, SSTs. According to a 2019 report published by Nielsen, approximately 57 per cent of French supermarkets propose some form of “libre-service (free service)” to their users. Much of the differences lie in the service and the complexity of the technology implemented. These supermarkets generally rely on traditional SSTs that scan the bar code on items after which the user settles the bill immediately. More recently, some chains have decided to test the “grab-and-go” experience: a fully automated checkout experience allowing consumers to shop and leave without needing to “checkout” or pay for items. Auchan and Carrefour, for example, both use technology like Amazon Go that allows users to shop and leave without checking out (Clotilde, 2019). The bill is later settled in the application either manually or automatically. Other supermarkets like Monoprix, through its Easy brand, allow its users to scan the barcodes of items with their smartphones and to pay online (Bertrand, 2019). The primary research objective of this paper is to assess the extent to which end users experience satisfaction in fully automated checkout systems in retain experiences. The second research question assesses the perceived satisfaction to use fully automated checkout systems in retail experiences. To this extent, this section of the paper discusses the processes and methods employed in the data collection and design; and the rationale behind the decisions taken. There will be further analysis of the implementation part in the paper. Programme : MSc Global Management Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=565312 The grab-and-go experience: understanding the impact of fully-automated checkout systems on user satisfaction in retail / Czarina Rose INDIGNE / 2022
Titre : The grab-and-go experience: understanding the impact of fully-automated checkout systems on user satisfaction in retail Type de document : Mémoire Auteurs : Czarina Rose INDIGNE, Auteur Année de publication : 2022 Importance : 33 p. Note générale : Pour accéder aux fichiers PDF, merci de vous identifier sur le catalogue avec votre compte Office 365 via le bouton CONNEXION en haut de la page. Langues : Anglais (eng) Mots-clés : Management
COMMERCE DE DETAIL ; INTELLIGENCE ARTIFICIELLE ; LIBRE SERVICE ; TECHNOLOGIERésumé : In the remaining sections of this research paper, we will review the literature supporting user satisfaction, its relationship with purchase intentions, and service quality dimensions for fully-automated checkout systems. Following this is a discussion of our methodology’s quantitative and qualitative means of data collection. Lastly, we present our analysis of the findings interpreted through linear regression (quantitative) and coding (qualitative). Programme : MSc Global Management Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=565314 The impact of digitalization on B2B business activities How digital tools influence sales in the b2b sector ? / Charles MALLET / 2022
Titre : The impact of digitalization on B2B business activities How digital tools influence sales in the b2b sector ? Type de document : Mémoire Auteurs : Charles MALLET, Auteur Année de publication : 2022 Importance : 23 p. Note générale : Pour accéder aux fichiers PDF, merci de vous identifier sur le catalogue avec cotre compte Office 365 via le bouton CONNEXION en haut de la page. Langues : Anglais (eng) Mots-clés : Entreprise
DIGITAL
Management
TECHNOLOGIERésumé : The purpose of this dissertation is to study the impact of digitalization on B2B activities. Innovations in the digital world have been major in recent years and are increasingly being adopted by B2B companies to improve their business opportunities. The many digital tools .we are going to discuss are changing the traditional ways of doing business between
companies, changing work habits and developing ways of communicating. The role of covid has played a significant role in the evolution of technologies and ways of doing business. The question we are going to raise aims to focus on the impact and influence of digital tools on the whole sales process in the B2B sector. With the elaboration of two hypotheses on the subject, the analysis will be carried out through qualitative interviews with 3 stakeholders in key positions of B2B sales in companies. This will highlight on the general feeling that many key players in sales have about the exponential digitalization of their activities, especially in recent years. It will also be interesting to analyse the projection dimension in the next few years of the use of digital tools, in order to get an overview of what people in activity think.Programme : Global BBA Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=562051 The Impact of Fintech in the restructuring of the Banking Sector as part of Financing/Lending offer in France / Hiba KHALFAOUI / 2022
Titre : The Impact of Fintech in the restructuring of the Banking Sector as part of Financing/Lending offer in France Type de document : Mémoire Auteurs : Hiba KHALFAOUI, Auteur Année de publication : 2022 Importance : 29 p. Note générale : Pour accéder aux fichiers PDF, merci de vous identifier sur le catalogue avec cotre compte Office 365 via le bouton CONNEXION en haut de la page. Langues : Anglais (eng) Mots-clés : Management
ETABLISSEMENT FINANCIER SECTEUR ; TECHNOLOGIE FINANCIERE ; TECHNOLOGIERésumé : Thus, these FinTechs, through the diversified services they offer, are competing with financial institutions in their core business, notably in services such as credit, payment etc. These increasingly widespread and well-known electronic platforms have become major rivals for traditional banks in several services and more particularly in credit financing, especially at the personal and household level. By the diversity of their services and the ease of access to them, these platforms have the advantage and are starting to take over the traditional banking system in several aspects. Indeed, these new competitors are targeting neglected segments such as crowdfunding, p2p and lending clubs, which boosts
their competitive advantage. In addition, the flexibility, cost effectiveness and speed of their financing methods as well as their regulatory relief allows FinTech’s to gain in performance and notoriety. The challenges are not limited to the credit function, but include marketing strategies, high response and flexibility in the provision of new services, access to a larger number of customers, and reaching the less banked or even unbanked people. According to Pierrakis and Collins (2013), "These innovations can disrupt existing industry structures and blur industry boundaries, facilitate strategic disintermediation, revolutionize the way existing businesses create and deliver products and services, offer new gateways for entrepreneurship, democratize access to financial services, but also create significant privacy, regulatory and law enforcement challenges."Programme : PGE-Reims Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=571582
Titre : The Metaverse: Opportunities and Challenges for the Banking sector. Type de document : Mémoire Auteurs : Adam BENICHOU, Auteur Année de publication : 2022 Importance : 30 p. Note générale : Pour accéder aux fichiers PDF, merci de vous identifier sur le catalogue avec votre compte Office 365 via le bouton CONNEXION en haut de la page. Langues : Anglais (eng) Mots-clés : Management
INTERNET ; SITE INTERNET ; TECHNOLOGIE ; TECHNOLOGIE FINANCIERE ; BANQUERésumé : The last year have been marked by the apparition of a new buzz world: the Metaverse. Thanks to Facebook changing its name for Meta, lots of articles about it have been written and lots of companies from different industries have claimed to go for it. The aim of this paper is to demystify this term and define to what extent the metaverse is relevant to the banking sector. Programme : MSc Digital Expertise for Marketing Spécialisation : Digital Marketing Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=572731 PermalinkThe SaaS industry and its evolvement in the new era of technology development / Réka Orsolya JAKOTS / 2022
PermalinkUnder the pressure of COVID-19 and the rapid development of online shopping technology, how can large retail stores increase revenue by enhancing the customer experience? / Yexi SUN / 2022
Permalinkwhat will be the role of data and business analytics in powering autonomous vehicles and what are the limits? / Jeremie COLNET / 2022
PermalinkWhy we observe misvaluation of certain firms such as Tesla and Twitter and how could these potential overvaluation be explained ? / Romain BERNARD / 2022
PermalinkPermalinkPermalinkPermalinkDigitalization in fashion retail industry. How can vr and ar enhance customer digital experience in the fashion retail industry? / Aishwarya GIRISH / 2021
PermalinkLa durabilité: une condition nécessaire pour que les entreprises de la mode puissent préserver leur place sur le marché à l'avenir / Alice SIBONI / 2021
PermalinkEffects of integrating Mobile Augmented Reality on the perceived brand experience and brand attitude. The case of the furniture industry. / Héléna DIJON / 2021
PermalinkHow are advancements in digitalization transforming aviation industry management? / Ankita GITE / 2021
PermalinkHow is technology the solution when it comes to controlling in a time of crisis / Karine DUJARDIN / 2021
PermalinkShould Charles De Gaulle Paris (CDG) Airport implement Blockchain for their Airport Baggage Management System? / Sai Sasanka GRANDHI / 2021
PermalinkThe environmental footprint of the companies’ digital technology. How can a company leverage its own digital ecosystem to reduce its environmental footprint and achieve digital sobriety? / Laurène POSNIC / 2021
PermalinkLes transformations du secteur de l’assurance : les grands groupes à l’épreuve des assurtech / Jasmine GUARINI / 2021
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