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De l'obsolescence programmée, du recyclage insuffisant et de toutes sortes de choses / Bernard HEGER / ATLANDE (2015)
Titre : De l'obsolescence programmée, du recyclage insuffisant et de toutes sortes de choses Type de document : Livre Auteurs : Bernard HEGER Editeur : ATLANDE Année de publication : 2015 Importance : 187 p. ISBN/ISSN/EAN : 978-2-35030-348-2 Prix : 15.00 EUR Langues : Français (fre) Mots-clés : Management
VENTE ; ACHAT ; CONSOMMATEUR ; PRODUIT ; SERVICE CLIENT ; SERVICE APRES-VENTE ; RECYCLAGE ; GARANTIE ; PRODUCTION ; ANALYSE DES COUTSIndex. décimale : 164.20 SOCIETE DE CONSOMMATION Résumé : Cet ouvrage prend fait et cause pour les consommateurs. Achat vaut contrat. S'il n'existe pas un lien de confiance entre l'acquéreur et le vendeur, le risque est grand d'assister à une désaffection à l'encontre des produits. Si un industriel se croit plus malin qu'un consommateur et qu'il gruge ce dernier, c'est, en pratique, sa propre tombe qu'il creuse. Note de contenu : Glossaire Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=114367 Exemplaires(1)
Code-barres Cote Support Localisation Section Disponibilité J3340 164.20 HEG Livre Library Campus de Rouen Salle de lecture Disponible On purpose / Shaun SMITH / Kogan Page (2015)
Titre : On purpose : delivering a branded customer experience people love Type de document : Livre Auteurs : Shaun SMITH, Auteur ; Andy MILLIGAN, Auteur Editeur : Kogan Page Année de publication : 2015 Importance : VII; 278 p. ISBN/ISSN/EAN : 978-0-7494-7191-0 Prix : 30 EUR Note générale : Index. Langues : Anglais (eng) Mots-clés : Management
MARQUE ; GESTION DU MARKETING ; CONSOMMATEURRésumé : "With a constant stream of new communication channels emerging, the real challenge for marketers is not just making sure their brand is present in each space but staying true to their brand purpose. A follow-up to Bold, the best-selling book which looked at what made cutting edge brands stand out, On Purpose, goes one step further and provides practical advice on how to achieve those same results successfully, over multiple channels. Shaun Smith and Andy Milligan provide a framework for success, explaining how to: --Stand Up: be clear about brand purpose and promise --Stand Out: define, design and deliver distinctive customer experiences across multiple channels --Stand Firm: create strong cultures that sustain results They explain and define how to deliver "on purpose" experiences by using a case study, individual thought pieces by experts in the field, and a key action summary at the end of each chapter"-- "Brands growing rapidly have a clear sense of purpose and the value they bring to their customers and employees. On Purpose is a practical guide to executing business purpose successfully by delivering a branded customer experience people love. It presents a framework for success based on being clear about your brand purpose and promise so you can achieve exceptional results through exceptional experiences. It provides the tools for brands to stand out by defining, designing and delivering distinctive, valuable customer experiences across multiple channels. Because purpose is what you do, not what you claim, On Purpose helps you act on your business purpose by showing you how to make your brand stand out. Each chapter illustrates how to succeed in a specific channel by presenting interviews with purpose-driven leaders such as Vernon Hill (Metro Bank), John Forrest (Premier Inn) and Gav Thompson (giffgaff) and case studies of companies including: - Altro - Barclays Bank - Best Western - citizenM - IKEA - Lego - Liberty Global Business Services - London 2012 Olympics - Lush - Nissan - O2 - Timpson - Zappos"-- Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=158213 Exemplaires(1)
Code-barres Cote Support Localisation Section Disponibilité 050587 658.81/SMI Livre Library Campus de Reims Salle de lecture Disponible
Titre : Resistance to innovation : Its sources and manifestations Type de document : e-book Auteurs : Schaul OREG ; Jacob GOLDENBERG Editeur : UNIVERSITY OF CHICAGO PRESS Année de publication : 2015 Importance : 212 p. ISBN/ISSN/EAN : 978-0-226-23732-9 Prix : 39 EUR Langues : Anglais (eng) Mots-clés : Management
COMPORTEMENT DU CONSOMMATEUR ; CONSOMMATEUR ; RESISTANCE AU CHANGEMENTRésumé : Every year, about 25,000 new products are introduced in the United States. Most of these products fail—at considerable expense to the companies that produce them. Such failures are typically thought to result from consumers’ resistance to innovation, but marketers have tended to focus instead on consumers who show little resistance, despite these “early adopters” comprising only 20 percent of the consumer population. Shaul Oreg and Jacob Goldenberg bring the insights of marketing and organizational behavior to bear on the attitudes and behaviors of the remaining 80 percent who resist innovation. The authors identify two competing definitions of resistance: In marketing, resistance denotes a reluctance to adopt a worthy new product, or one that offers a clear benefit and carries little or no risk. In the field of organizational behavior, employees are defined as resistant if they are unwilling to implement changes regardless of the reasons behind their reluctance. Seeking to clarify the act of rejecting a new product from the reasons—rational or not—consumers may have for doing so, Oreg and Goldenberg propose a more coherent definition of resistance less encumbered by subjective, context-specific factors and personality traits. The application of this tighter definition makes it possible to disentangle resistance from its sources and ultimately offers a richer understanding of consumers’ underlying motivations. This important research is made clear through the use of many real-life examples. Nombre d'accès : 4 En ligne : http://library.ez.neoma-bs.fr/login?url=https://ebookcentral.proquest.com/lib/ne [...] Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=454701 Sports Marketing: A Strategic Perspective / Matthew D. SHANK / London : ROUTLEDGE (2015)
Titre : Sports Marketing: A Strategic Perspective Type de document : Livre Auteurs : Matthew D. SHANK ; Mark R. LYBERGER Mention d'édition : 5th ed. Editeur : London : ROUTLEDGE Année de publication : 2015 Importance : 669 p. ISBN/ISSN/EAN : 978-1-138-01595-1 Prix : 89.00 EUR Langues : Anglais (eng) Mots-clés : Management
SPORT ; MARKETING STRATEGIQUE ; PLAN MARKETING ; MARKETING DE LA DISTRIBUTION ; CONSOMMATEUR ; PRODUITIndex. décimale : 361.42 SPORT Résumé : Ce livre est un must-have pour quiconque pratique le marketing du sport ou distribuant des cours de commerce sportif. Note de contenu : Glossaire, index Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=113460 Exemplaires(2)
Code-barres Cote Support Localisation Section Disponibilité J4403 361.42 SHA Livre Library Campus de Rouen Salle de lecture Disponible J4404 361.42 SHA Livre Library Campus de Rouen Salle de lecture Exclu du prêt
Titre : Strategic copywriting : how to create effective advertising Type de document : e-book Auteurs : Edd APPLEGATE, Mention d'édition : Second edition. Editeur : ROWMAN AND LITTLEFIELD PUBLISHERS Année de publication : 2015 Importance : 1 online resource : xxii, 286 p. Présentation : illustrations ISBN/ISSN/EAN : 978-1-4422-4409-2 Langues : Anglais (eng) Mots-clés : Management
CONSOMMATEUR ; MEDIA ; PUBLICITEMots-clés candidats : Advertising copy. Vocational guidance United States. Copy writers Résumé : When it comes to attracting consumers through advertising, which words, phrases, and techniques are most effective? Strategic Copywriting, a detailed how-to guide, introduces students to time-tested strategies for writing and designing successful ads. In this second edition, Edd Applegate explains the core principles that have guided advertising for decades, from knowing the audience to crafting a compelling message. Next, proven techniques for producing specific kinds of advertising-whether for newspapers, magazines, or other print media, for broadcast radio or television, or for social media and online/mobile platforms-are addressed in step-by-step detail. Throughout, Applegate walks readers through real advertisements from advertising agencies of all sizes across the United States to illustrate what works-or not-and why. Nombre d'accès : 1 En ligne : http://www.vlebooks.com/vleweb/product/openreader?id=Neoma&accId=9169105&isbn=97 [...] Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=208903 Tableaux de l'économie française / INSEE (2015)PermalinkThe experience / Bruce LOEFFLER / John Wiley & Sons (2015)PermalinkThe wallet allocation rule / John Wiley & Sons (2015)PermalinkYour customer rules! / Bill PRICE / JOSSEY-BASS (2015)Permalink24/7 / Jonathan CRARY / ZONES (2014)PermalinkLes bonnes pratiques du télétravail / Chantal RENS / Levallois-Perret cedex : STUDYRAMA (2014)PermalinkDecoding the new consumer mind / Kit YARROW / JOSSEY-BASS (2014)PermalinkDevenir soi / Jacques ATTALI / [Paris] : FAYARD (2014)PermalinkL'été numérique / Thierry JADOT / EDITIONS DEBATS PUBLICS (2014)PermalinkL'homme qui renonça à l'argent / Mark SUNDEEN / GLOBE (2014)PermalinkLe marketing du luxe / Jean-Louis MARTINEZ / Bruxelles : DE BOECK (2014)PermalinkMicroéconomie / Johanna ETNER / PARIS : DUNOD (2014)PermalinkRetailing management / Michael LEVY / MCGRAW HILL (2014)PermalinkS comme Seniors / Ralph HABABOU / Paris : FIRST (2014)PermalinkSingapour / Gérard-Marie HENRY / Levallois-Perret cedex : STUDYRAMA (2014)PermalinkThe collaborative sale / Keith M. EADES / WILEY PUBLISHING (2014)PermalinkPermalinkCollaborative consumption / Kristin SENDLER / AKADEMIKERVERLAG (2013)PermalinkLe consommateur malin face à la crise : tome 1 / L'Harmattan (2013)PermalinkLe consommateur malin face à la crise : tome 2 / L'Harmattan (2013)Permalink
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