| Titre : |
Empowerment : HR strategies for service excellence |
| Type de document : |
Livre |
| Auteurs : |
Conrad LASHLEY |
| Editeur : |
Oxford : BUTTERWORTH-HEINEMANN |
| Année de publication : |
2001 |
| Collection : |
The hospitality, leisure and tourism series |
| Importance : |
xvii, 300 p. |
| Format : |
24 cm. |
| ISBN/ISSN/EAN : |
978-0-7506-5244-5 |
| Prix : |
45 € |
| Note générale : |
Bibliogr. p. 277-293. Index |
| Langues : |
Anglais (eng) |
| Mots-clés : |
Delphes
RESPONSABILISATION DU PERSONNEL
Management
GESTION DES RESSOURCES HUMAINES
|
| Résumé : |
Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned.
When successfully incorporated as part of HR strategy, empowerment can:
* enable organizations to gain commercial and competitive advantage
* become more flexible
* improve employee commitment
* use the skills of individual employees to best advantage and enhance personal capabilities.
'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced.
A well-established and proven management technique
Empowerment as a vital part of HR Strategy
International industry case studies |
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Empowerment / Oxford : BUTTERWORTH-HEINEMANN (2001)
