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Auteur Irena GRUGULIS |
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Retail work / Irena GRUGULIS / New York : PALGRAVE MACMILLAN (2011)
Titre : Retail work Type de document : Livre Auteurs : Irena GRUGULIS, Directeur de publication ; Ödül BOZKURT, Directeur de publication Editeur : New York : PALGRAVE MACMILLAN Année de publication : 2011 Importance : 312 p. ISBN/ISSN/EAN : 978-0-230-28357-2 Prix : 46 EUR Langues : Anglais (eng) Mots-clés : Management
DISTRIBUTIONRésumé : In Retail Work internationally renowned experts assess the role of retail work in modern industrial economies . Chapters are arranged thematically to capture four aspects of retail work: the nature of work and the shop floor; work across the supply chain and the wider productive system; the skills used in retailing; and workers as a collectivity. Note de contenu : Introduction
PART ONE: WORK AND THE SHOP FLOOR
Humor in Retail Work: Jokes Salespeople Tell about Their Clients
In Search of Teamworking in a Major Supermarket
Life Amongst the Aisles: Restructuring Supermarket Work
The 'Lost Boys'
'No Place to Hide'? The Realities of Leadership in UK Supermarkets
PART TWO: WORK ACROSS THE SUPPLY CHAIN
Following the Retail Chain: Sandwiches, Supermarkets and the Potential for Workplace Learning
Understanding the Nature of Work in Grocery Distribution and Warehousing
PART THREE: WORK AND SKILLS
In the blink of an eye - American High-End Small Retail Businesses and the Public Workforce System
Understanding Variability in Retail Work: An Analysis of Labor Supply and Skills Demands in Clothing, Footwear and Leather Goods
PART FOUR: WORKERS AS A COLLECTIVITY
Incentive for Co-Worker Commitment
Union Strategies in Representing 'New Workers': The Case of Australian and UK Retail Unions
Collective Acting Capacities Among Retail Employees in a Context of Flexibilization, Individualization, and Informalization of Labor Relations – the Case of Milanese Large Scale Retailing
Endnote: Thoughts and ReflectionsPermalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=153942 Exemplaires(1)
Code-barres Cote Support Localisation Section Disponibilité 042458 658.878/GRU Livre Library Campus de Reims Salle de lecture Disponible Skills, training and human resource development / Irena GRUGULIS / New York : PALGRAVE MACMILLAN (2007)
Titre : Skills, training and human resource development : a critical text Type de document : Livre Auteurs : Irena GRUGULIS, Auteur Editeur : New York : PALGRAVE MACMILLAN Année de publication : 2007 Collection : Management, work and organisations Importance : X-261 p. ISBN/ISSN/EAN : 978-1-4039-4802-1 Prix : 44 EUR Note générale : Bibliogr. p. 188-228. Index Langues : Anglais (eng) Mots-clés : Management
FORMATION PROFESSIONNELLE ; COMPETENCE ; GESTION DES RESSOURCES HUMAINESRésumé : Focusing on the way people are developed at work: the skills that are encouraged, the way they are controlled and the implications they have for the people who possess and exercise them, this book covers an array of organizational practices - from managing culture and emotional labour to job design and qualifications. Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=155568 Exemplaires(1)
Code-barres Cote Support Localisation Section Disponibilité 044648 658.3/GRU Livre Library Campus de Reims Salle de lecture Disponible Customer service / Andrew STURDY / New York : PALGRAVE MACMILLAN (2001)
Titre : Customer service : Empowerment and entrapment Type de document : Livre Auteurs : Andrew STURDY, Auteur ; Irena GRUGULIS, Auteur ; Hugh WILLMOTT Editeur : New York : PALGRAVE MACMILLAN Année de publication : 2001 Importance : XI; 215 p. ISBN/ISSN/EAN : 978-0-333-94607-7 Prix : 50 € Note générale : Bibliogr. à chaque fin de chap. Index. Langues : Anglais (eng) Mots-clés : Delphes
CONTROLE DE QUALITE ; RELATIONS ENTREPRISE-CLIENTELE ; SATISFACTION DU CLIENT
Management
CONSOMMATIONPermalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=153503 Exemplaires(2)
Code-barres Cote Support Localisation Section Disponibilité 040613 658.81/STU Livre Library Campus de Reims Salle de lecture Disponible 040614 658.81/STU Livre Library Campus de Reims Salle de lecture Disponible
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