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Titre : Leveraging NetSuite & Your Mobile Device to Make More $$$ Type de document : e-book Auteurs : Ken GROHE Editeur : THiNKaha Année de publication : 2018 Importance : 123 p. ISBN/ISSN/EAN : 978-1-61699-262-0 Langues : Anglais (eng) Mots-clés : Management
APPLICATION MOBILE ; GESTION DE LA RELATION CLIENT ; LOGICIELRésumé : Customer centricity is a key component to organizational success these days. Customers will gravitate to orgs that don't waste their time and that quickly cater to their needs. You need to deliver your products/services in a customer-friendly and efficient way. Be sure to focus on the customer, as it will drive more sales and profit. If you don't make this change in delivering customer delight, your competition will. Companies spend hundreds and thousands of dollars for systems like NetSuite, which do a great job addressing the core business processes but sometimes lack the components necessary to drive customer delight in the last mile. Integrating SignNow into NetSuite can help. SignNow is a game changer. It enables your org to be closer to your customers and cater to their needs real time via mobile devices. Gone are the days when service people needed to go back and forth from customer to office just to input information into the system. With SignNow, they can go from customer to customer and provide change orders on the spot, which saves the customer's time and makes them feel like they're important to the company. This allows you to provide a better customer experience by integrating mobile touchpoints into the process. To transform your org, you should consider the role of a Chief Customer Officer (CCO), who helps the org templatize the processes around the customer. Although the mechanics of integrating SignNow into NetSuite are easy, customer touchpoints need to be augmented with this new mobile ability. Nombre d'accès : Illimité En ligne : http://search.ebscohost.com.library.ez.neoma-bs.fr/login.aspx?direct=true&scope= [...] Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=535161
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