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Documents disponibles chez cet éditeur (196)



Cultural Risk Assessment in Events : Achieving Equity, Diversity and Inclusivity / Ruth DOWSON / Goodfellow Publishers (2025)
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Titre : Cultural Risk Assessment in Events : Achieving Equity, Diversity and Inclusivity Type de document : e-book Auteurs : Ruth DOWSON Editeur : Goodfellow Publishers Année de publication : 2025 ISBN/ISSN/EAN : 9781917433150 Note générale : copyrighted Langues : Anglais (eng) Résumé : • Provides practical and theoretical aspects for identifying and assessing the cultural risks in events and event spaces; • Offers a truly ‘pracademic’ approach and insight – academic theory applied and combined with practical professional insights and practise; • Authors show how to implement their own innovative tool to meet the need and understand the risk on running multi-cultural and diverse events • Industry perspectives and examples included to contextualise the theory. This book introduces an innovative element of the events process that supports events management students, event practitioners, event organizations and venues in developing more inclusive events and event spaces. Presenting insightful academic analysis with a broad range of international case studies, this book encapsulates practical and theoretical aspects for identifying and assessing the cultural risks that impact events and event spaces. Utilising their ‘pracademic’ expertise, the authors incorporate their decades of experience in events practice. Most practitioners who have run an event or venue will have experienced issues with considering and meeting the cultural needs of event participants (including staff). People from diverse backgrounds and intersections will have experienced the impact of events and venues not being able or prepared to meet their diverse needs, and not understanding the diversity within those diverse groups. This book provides clear guidance with exams and academic rationale, based on ten years developing this innovative tool for the events industry. Written in a user friendly style and with pedagogic features throughout, examples and case studies are used to show how the theory and practice is applied. Teaching Materials will be provided for each chapter in the form of questions for discussion within the chapter content, downloadable PowerPoints plus later production of templates for online access. Nombre d'accès : Illimité En ligne : https://neoma-bs.idm.oclc.org/login?url=https://www.scholarvox.com/book/88961168 Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=609692
Titre : Customer Service for Hospitality and Tourism Ed. 4 Type de document : e-book Auteurs : Simon HUDSON Editeur : Goodfellow Publishers Année de publication : 2025 ISBN/ISSN/EAN : 9781917433105 Note générale : copyrighted Langues : Anglais (eng) Résumé : New for this edition: • Fully revised and updated throughout; • Three new cases on sustainability and customer service and updated cases throughout. • Brand new chapter on ‘Customer service and sustainability’ covering topics such as: The role of customer service in promoting sustainability; How sustainable practices lead to customer loyalty; How service quality perception affects the authenticity of sustainability initiatives; and three new case studies showing customer service and sustainability in practice. • New and extended material and case studies on AI and its influence on customer service. A fully revised and updated new edition of this bestselling and a unique text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the ‘whys’ and ‘hows’of customer service. Fully updated with current statistics, trends, and examples, it is full of up to date references to all the latest research from both academic and practitioner literature. Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally. The fourth edition of this book – like the first and second - is easy to read, very current, and full of references to all the latest research. It contains brand new material on issues surrounding sustainability and AI in the context of customer services, as well three brand new cases associated with these topics and a brand new chapter on ‘Customer service and sustainability’ covering topics such as: The role of customer service in promoting sustainability; How sustainable practices lead to customer loyalty; How service quality perception affects the authenticity of sustainability initiatives; and three new case studies showing customer service and sustainability in practice. Nombre d'accès : Illimité En ligne : https://neoma-bs.idm.oclc.org/login?url=https://www.scholarvox.com/book/88961032 Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=607380 Unpacking Hospitality Work Realities : Insights and Advocacy from the Global Hospitality Research Alliance / Deirdre CURRAN / Goodfellow Publishers (2025)
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Titre : Unpacking Hospitality Work Realities : Insights and Advocacy from the Global Hospitality Research Alliance Type de document : e-book Auteurs : Deirdre CURRAN Editeur : Goodfellow Publishers Année de publication : 2025 ISBN/ISSN/EAN : 9781917433204 Note générale : copyrighted Langues : Anglais (eng) Résumé : There is an ongoing hospitality labour crisis with workers unions calling for the sector to pay a real living wage, end zero-hours contracts, and enact a sexual harassment policies. Arising from research undertaken by the Global Hospitality Research Alliance (GHRA), this volume provides evidence-based insights and discussions on today’s workplace realities in the hospitality industry. It uses comparative perspectives and insights from international case studies to illustrate what is wrong, what needs to change, and how change can best be implemented to ensure fair work in hospitality. The GHRA brings together over 20 researchers from 11 institutions representing eleven countries using research to provoke positive change to working conditions in hospitality and tourism. This volume is framed around the Fair Work principles, and pulls together workplace-based international research to make it accessible in a way that informs both policy and practice and provides valuable insights into international hospitality work in a globalized context. Nombre d'accès : Illimité En ligne : https://neoma-bs.idm.oclc.org/login?url=https://www.scholarvox.com/book/88961081 Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=607498 Dark Side of Events : Navigating Corruption and Risk Management / William O'TOOLE / Goodfellow Publishers (2024)
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Titre : Dark Side of Events : Navigating Corruption and Risk Management Type de document : e-book Auteurs : William O'TOOLE Editeur : Goodfellow Publishers Année de publication : 2024 ISBN/ISSN/EAN : 9781915097996 Note générale : copyrighted Langues : Anglais (eng) Résumé : The events industry is a multi-million dollar fast-moving industry, ergo it is a key target for corruption. With multiple revenue sources, complex logistics, ,a strict deadline and the need for quick decision making, it is vital the organisers are fully aware of all ways and means events can leave themselves vulnerable. This new volume from William O’Toole , takes the reader through all the stages, identifying the ‘weak spots’ and opportunities, and advising how to identify and prevent corruption. His core thesis is that mega corruption is empowered and accepted when petty corruption abounds. Addressing the mega corruption of mega events, without minimising the smaller and highly distributed petty corruption, is less than a band aid. He believes preventing corruption in events is a matter of ethics from the ground up. Laws and compliance are necessary, but ultimately it depends on people, on trust and integrity. 'The Dark Side of Events' applies the advanced tools of risk management found in the International Standards ISO31010, 31000, 37001 to the prevention of corruption in events and includes a schema on how the text can be used as a training manual, teaching textbook and guide for events and event teams. The final chapter includes an ‘exposure to corruption assessment’ table. This provides events with a series of questions to assess their exposure to corruption. It will rate the event and event organisation and can be used in event tendering (bids) and proposals . International law increasingly requires all major companies, such as event sponsors, to only deal with other companies that have an anti-corruption policy. Written in a clear and user-friendly style, each chapter is designed to explore different aspects of the event process and where to be aware of risks of corruption. With over thirty real stories and examples from around the world, the reader will be fascinated by the depth and breadth of this dark side of events. Part of the Event Management Theory and Methods Series. This series examines the extent to which mainstream theory is being employed to develop event-specific theory, and to influence the very core practices of event management and event tourism. With online resource material, this mix-and-match collection is ideal for lecturers who need theoretical foundations and case studies for their classes, by students in need of reference works, and by professionals wanting increased understanding alongside practical methods. Series editors: Vassilios Ziakas, Consultant & Independent Scholar in Events Management, UK and Donald Getz PhD., Professor Emeritus, University of Calgary, Canada. Nombre d'accès : Illimité En ligne : https://neoma-bs.idm.oclc.org/login?url=https://www.scholarvox.com/book/88961017 Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=596085 Emerging Trends in Consumer Behaviour in the Service Sector / Saloomeh TABARI / Goodfellow Publishers (2024)
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Titre : Emerging Trends in Consumer Behaviour in the Service Sector Type de document : e-book Auteurs : Saloomeh TABARI Editeur : Goodfellow Publishers Année de publication : 2024 ISBN/ISSN/EAN : 9781915097651 Note générale : copyrighted Langues : Anglais (eng) Résumé : • Provides fresh perspective on consumer behaviour post pandemic and in the light of current issues such as climate change, AI and wellness; • Packed with international case studies to contextualise the theory; • Looks at the challenges faced by the retail sectors and the post-pandemic consumer. Service industries have been impacted by factors such as artificial intelligence, sustainability and the recent pandemic. Studies reveal that post-pandemic, people's top priority is to travel to visit family, followed by leisure. Hospitality, tourism, and retail service providers have had to adapt to this new era and cater to consumers' needs. 'Emerging Trends in Consumer Behaviour in the Service Sector' offers a fresh and comprehensive perspective on current and innovative topics related to consumer preferences, attitudes, perceptions and reactions in service industries and delves into the impact of contemporary trends and emerging technology, by providing a holistic view on the future of the trends and behaviour within the service sector. It is divided into two sections: The first section will examine consumer preferences and changes in their behaviour related to health and wellness, sustainability, cultural shifts, lifestyle and work style, and remote work. The second section will explore future trends in service sectors by shedding light on evolving needs and understanding the impact of emerging technology on these industries. Nombre d'accès : Illimité En ligne : https://neoma-bs.idm.oclc.org/login?url=https://www.scholarvox.com/book/88961222 Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=596336 Event Communication : Theory and Methods for Event Management and Tourism / Barbara MAZZA / Goodfellow Publishers (2024)
PermalinkInternational Tourism Futures : The Drivers and Impacts of Change Ed. 2 / Clare LADE / Goodfellow Publishers (2024)
PermalinkManagement Accounting for the Hospitality, Tourism and Leisure Industries 3rd edition : A Strategic Approach Ed. 3 / Debra ADAMS / Goodfellow Publishers (2024)
PermalinkMarketing Communications : An advertising, promotion and branding perspective Ed. 2 / Babek TAHERI / Goodfellow Publishers (2024)
PermalinkPermalinkPermalinkPermalinkHotel Housekeeping Management : Changing trends and developments / Jayanti JAYANTI / Goodfellow Publishers (2023)
PermalinkHow to Create Sustainable Hospitality : A handbook for guest participation / Christopher WARREN / Goodfellow Publishers (2023)
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