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Auteur Chip R. BELL |
Documents disponibles écrits par cet auteur (3)
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Inside Your Customer's Imagination : 5 Secrets for Creating Breakthrough Products, Services, and Solutions Ed. 1 / Chip R. BELL / Berrett-Koehler Publishers (2020)
Titre : Inside Your Customer's Imagination : 5 Secrets for Creating Breakthrough Products, Services, and Solutions Ed. 1 Type de document : e-book Auteurs : Chip R. BELL Editeur : Berrett-Koehler Publishers Année de publication : 2020 ISBN/ISSN/EAN : 9781523090204 Note générale : copyrighted Langues : Anglais (eng) Résumé : “Chip Bell's unique perspective, lively illustrations, and practical advice result in one terrific resource for anyone eager to tap a customer's ingenuity for creating breakthrough results.” —Jeanne Bliss, founder and CEO, CustomerBliss; and cofounder, Customer Experience Professionals Association (CXPA) Organizations need to offer customers breakthrough products, services, and solutions to effectively compete in today's innovation-hungry economy. The challenge is customers often don't know precisely what they want. As Henry Ford is reputed to have said, “If I had asked people what they wanted, they would have said faster horses." To surprise and awe your customers, Chip Bell advises developing co-creation partnerships with them. Co-creation partnerships are about fulfilling customers' hopes and aspirations, not just their needs and expectations. Co-creation partnerships require (1) curiosity that uncovers insight, (2) grounding that promotes clear focus, (3) discovery that fosters risk-taking, (4) trust that safeguards partnership purity, and (5) passion that inspires energized generosity. Using examples from organizations like McDonald's, DHL, Marriott, Lockheed Martin, Discover Financial, Ultimate Software, and many more, Bell shows how co-creation partnerships enable you to tap into the treasure trove of ideas, ingenuity, and genius-in-the-raw within every customer. Nombre d'accès : Illimité En ligne : http://library.ez.neoma-bs.fr/login?url=https://www.scholarvox.com/book/88898960 Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=515756 Managers as Mentors : Building Partnerships for Learning / Chip R. BELL / Berrett-Koehler Publishers (2013)
Titre : Managers as Mentors : Building Partnerships for Learning Type de document : e-book Auteurs : Chip R. BELL Editeur : Berrett-Koehler Publishers Année de publication : 2013 ISBN/ISSN/EAN : 9781609947101 Note générale : copyrighted Langues : Anglais (eng) Nombre d'accès : Illimité En ligne : http://library.ez.neoma-bs.fr/login?url=https://www.scholarvox.com/book/88813110 Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=465424
Titre : Managing Knock Your Socks Off Service Ed. 2 Type de document : e-book Auteurs : Chip R. BELL Editeur : Amacom Année de publication : 2007 ISBN/ISSN/EAN : 9780814473689 Note générale : copyrighted Langues : Anglais (eng) Nombre d'accès : Illimité En ligne : http://library.ez.neoma-bs.fr/login?url=https://www.scholarvox.com/book/88811060 Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=464707
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