Détail de l'auteur
Auteur Steve CURTIN |
Documents disponibles écrits par cet auteur (2)
Ajouter le résultat dans votre panier Faire une suggestion Affiner la recherche
The Revelation Conversation : Inspire Greater Employee Engagement by Connecting to Purpose Ed. 1 / Steve CURTIN / Berrett-Koehler Publishers (2022)
Titre : The Revelation Conversation : Inspire Greater Employee Engagement by Connecting to Purpose Ed. 1 Type de document : e-book Auteurs : Steve CURTIN Editeur : Berrett-Koehler Publishers Année de publication : 2022 ISBN/ISSN/EAN : 9781523000678 Note générale : copyrighted Langues : Anglais (eng) Résumé : Discover a breakthrough way to link employees' daily job duties to the organization's purpose, and watch employee engagement, productivity, and customer satisfaction soar!Nearly every organization has a mission, vision, or purpose statement that is displayed on its website or framed and mounted in the executive corridor. But it is largely unknown to employees and seemingly unrelated to their daily jobs.As a result, while employees may possess the knowledge and skills to do their jobs, they are unaware of what bestselling customer service author Steve Curtin calls job purpose: how their specific tasks contribute to the organization's reason for being. They understand what to do and how to do it, but not why they do it. Curtin offers a fresh tool to overcome this challenge. The Revelation Conversation is a one-on-one exchange where leaders and managers involve employees in the discovery of their total job role, connect job duties to job purpose, and inspire greater employee engagement. Instead of just having assignments to work on, they now have a purpose to work toward. Service quality goes from transactional to exceptional. The book contains dozens of illustrations of how leading companies link their corporate ideals to employees' daily job responsibilities. By creating an environment for employees to do work that matters rather than simply check boxes and go through the motions, employers will reap the benefits of higher levels of employee engagement, productivity, and customer satisfaction. Nombre d'accès : Illimité En ligne : http://library.ez.neoma-bs.fr/login?url=https://www.scholarvox.com/book/88926919 Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=544391 Delight Your Customers : 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary Ed. 1 / Steve CURTIN / Amacom (2013)
Titre : Delight Your Customers : 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary Ed. 1 Type de document : e-book Auteurs : Steve CURTIN Editeur : Amacom Année de publication : 2013 ISBN/ISSN/EAN : 9780814432808 Note générale : copyrighted Langues : Anglais (eng) Nombre d'accès : Illimité En ligne : http://library.ez.neoma-bs.fr/login?url=https://www.scholarvox.com/book/88813103 Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=465419
LIBRARY - Campus Rouen
NEOMA Business School
pmb
-
59 Rue Taittinger, 51100 Reims
-
00 33 (0)3 26 77 46 15
Library Campus Reims
-
1 Rue du Maréchal Juin, BP 215
76825 Mont Saint Aignan cedex -
00 33 (0)2 32 82 58 26