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Auteur Elbeyi PELIT |
Documents disponibles écrits par cet auteur (2)
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Titre : HOSPITALITY & TOURISM : MANAGERIAL PERSPECTIVES & PRACTICES Type de document : e-book Auteurs : Elbeyi PELIT Editeur : PETER LANG Année de publication : 2020 ISBN/ISSN/EAN : 9783631834909 Note générale : copyrighted Langues : Anglais (eng) Résumé : As a service-oriented industry and with its distinctive characteristics, tourism is based on experiences. It is necessary to provide the highest level of service and to keep the quality of interaction at a certain level. In the tourism industry, differentiation and new perspectives are needed in order to increase the quality of experiences and to have a different position in the minds of individuals than competitors. There is a crucial role of efficient management of business processes in order to ascertain this differentiation. Herein, especially in tourism and hospitality industry, the pursuance of new tendencies will provide substantial benefits to the relevant enterprises at all of these processes. From this point of view, with this book, the aim is to guide tourism organizations in terms of improving service encounter processes and quality of experiences by giving crucial tips about current managerial perspectives and practices. Nombre d'accès : Illimité En ligne : http://library.ez.neoma-bs.fr/login?url=https://www.scholarvox.com/book/88908663 Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=528444 Current Issues in Services Management : Multidisciplinary Perspectives / Elbeyi PELIT / PETER LANG (2019)
Titre : Current Issues in Services Management : Multidisciplinary Perspectives Type de document : e-book Auteurs : Elbeyi PELIT Editeur : PETER LANG Année de publication : 2019 ISBN/ISSN/EAN : 9783631803851 Note générale : copyrighted Langues : Anglais (eng) Résumé : The authors attempt to bring current issues in services management and different approaches in the field of social sciences together. This book deals with topics such as emotional interactions in the service environment, innovative approaches and applications, organizational behavior, financial performance, tourism management and marketing strategies in services management. It explores different perspectives in contemporary services management and paves the way for the understanding of actual tendencies. Nombre d'accès : Illimité En ligne : http://library.ez.neoma-bs.fr/login?url=https://www.scholarvox.com/book/88883684 Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=506131
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