Détail de l'éditeur
Berrett-Koehler Publishers |
Documents disponibles chez cet éditeur (386)
Ajouter le résultat dans votre panier Faire une suggestion Affiner la recherche
Titre : The Connected Community Ed. 1 Type de document : e-book Auteurs : Cormac RUSSELL Editeur : Berrett-Koehler Publishers Année de publication : 2022 ISBN/ISSN/EAN : 9781523002528 Note générale : copyrighted Langues : Anglais (eng) Résumé : Find out how to uncover the hidden talents, assets, and abilities in your neighborhood and bring them together to create a vibrant and joyful community. It takes a village! We may be living longer, but people are more socially isolated than ever before. As a result, we are hindered both mentally and physically, and many of us are looking for something concrete we can do to address problems like poverty, racism, and climate change. What if solutions could be found on your very doorstep or just two door knocks away? Cormac Russell is a veteran practitioner of asset-based community development (ABCD), which focuses on uncovering and leveraging the hidden resources, skills, and experience in our neighborhoods. He and John McKnight, the cooriginator of ABCD, show how anyone can discover this untapped potential and connect with his or her neighbors to create healthier, safer, greener, more prosperous, and welcoming communities. They offer a wealth of illustrative examples from around the world that will inspire you to explore your own community and discover its hidden treasures. You will learn to take action on what you already deeply know—that neighborliness is not just a nice-to-have personal characteristic but essential to living a fruitful life and a powerful amplifier of community change and renewal. Nombre d'accès : Illimité En ligne : http://library.ez.neoma-bs.fr/login?url=https://www.scholarvox.com/book/88933412 Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=575189 The Frictionless Organization : Deliver Great Customer Experiences with Less Effort Ed. 1 / Bill PRICE / Berrett-Koehler Publishers (2022)
Titre : The Frictionless Organization : Deliver Great Customer Experiences with Less Effort Ed. 1 Type de document : e-book Auteurs : Bill PRICE Editeur : Berrett-Koehler Publishers Année de publication : 2022 ISBN/ISSN/EAN : 9781523000142 Note générale : copyrighted Langues : Anglais (eng) Résumé : Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons.This book will help any customer-facing organization deliver better customer experiences, save money, and increase revenue. Veteran customer service experts Bill Price and David Jaffe, coauthors of the bestseller The Best Service Is No Service, explain how organizations can design products, sales, and support so that customer effort is reduced or, better still, removed. This simplicity for the customer is what Price and Jaffe call frictionless. The book defines a straightforward methodology, drawing on more than thirty practical examples from leading companies across four continents. The approach provides a radically different way for the whole business to focus on the customer experience. It explains how any organization can look at all customer interactions as potential opportunities for improvement and question whether they are helpful or represent symptoms of friction. Lower friction innovators are disrupting established businesses in every industry. This detailed guide shows how any business—from start-ups to major multinational corporations—can remove friction. Being frictionless has become a strategic necessity, and now this strategy is available to any organization. Nombre d'accès : Illimité En ligne : http://library.ez.neoma-bs.fr/login?url=https://www.scholarvox.com/book/88929284 Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=549832 The Hidden History of Big Brother in America Ed. 1 / Thom HARTMANN / Berrett-Koehler Publishers (2022)
Titre : The Hidden History of Big Brother in America Ed. 1 Type de document : e-book Auteurs : Thom HARTMANN Editeur : Berrett-Koehler Publishers Année de publication : 2022 ISBN/ISSN/EAN : 9781523001026 Note générale : copyrighted Langues : Anglais (eng) Résumé : America's most popular progressive radio host and New York Times bestselling author Thom Hartmann reveals how the government and corporate America misuse our personal data and shows how we can reclaim our privacy.Most Americans are worried about how companies like Facebook invade their privacy and harvest their data, but many people don't fully understand the details of how their information is being adapted and misused. In this thought-provoking and accessible book, Thom Hartmann reveals exactly how the government and corporations are tracking our every online move and using our data to buy elections, employ social control, and monetize our lives. Hartmann uses extensive, vivid examples to highlight the consequences of Big Data on all aspects of our lives. He traces the history of surveillance and social control, looking back to how Big Brother invented whiteness to keep order and how surveillance began to be employed as a way to modify behavior. As he states, “The goal of those who violate privacy and use surveillance is almost always social control and behavior modification.” Along with covering the history, Hartmann shows how we got to where we are today, how China—with its new Social Credit System—serves as a warning, and how we can and must avoid a similarly dystopian future. By delving into the Constitutional right to privacy, Hartmann reminds us of our civil right and shows how we can restore it. Nombre d'accès : Illimité En ligne : http://library.ez.neoma-bs.fr/login?url=https://www.scholarvox.com/book/88922841 Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=542976
Titre : The Hidden History of Neoliberalism Ed. 1 Type de document : e-book Auteurs : Greg PALAST Editeur : Berrett-Koehler Publishers Année de publication : 2022 ISBN/ISSN/EAN : 9781523002320 Note générale : copyrighted Langues : Anglais (eng) Résumé : Progressive radio host Thom Hartmann reveals how and why neoliberalism became so prevalent in the United States and why it's time for us to turn our backs to it.While America is at a crossroads regarding its economic future, many of us don't fully understand how we got here. In this powerful and accessible book, Thom Hartmann demystifies neoliberalism and explains how we can use this pivotal point in time to create a more positive future. This book traces the history of neoliberalism—which applies to a set of capitalistic philosophies favoring free trade, financial austerity, and deregulation—up to the present. Hartmann explains how neoliberalism was sold as a cure for wars and the Great Depression. He outlines the impact that it has had on America, looking at different sectors, including healthcare, unemployment, and education. Hartmann highlights how America can go one of two ways: continue going down the road to neoliberal oligarchy, as supported by the GOP, or choose to return to FDR's Keynesian economics, raise taxes on the rich, reverse free trade, and create a more pluralistic society. Nombre d'accès : Illimité En ligne : http://library.ez.neoma-bs.fr/login?url=https://www.scholarvox.com/book/88933276 Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=575184
Titre : The Hidden History of Neoliberalism Ed. 1 Type de document : e-book Auteurs : Greg PALAST Editeur : Berrett-Koehler Publishers Année de publication : 2022 Note générale : copyrighted Langues : Anglais (eng) Résumé : Progressive radio host Thom Hartmann reveals how and why neoliberalism became so prevalent in the United States and why it's time for us to turn our backs to it.While America is at a crossroads regarding its economic future, many of us don't fully understand how we got here. In this powerful and accessible book, Thom Hartmann demystifies neoliberalism and explains how we can use this pivotal point in time to create a more positive future. This book traces the history of neoliberalism—which applies to a set of capitalistic philosophies favoring free trade, financial austerity, and deregulation—up to the present. Hartmann explains how neoliberalism was sold as a cure for wars and the Great Depression. He outlines the impact that it has had on America, looking at different sectors, including healthcare, unemployment, and education. Hartmann highlights how America can go one of two ways: continue going down the road to neoliberal oligarchy, as supported by the GOP, or choose to return to FDR's Keynesian economics, raise taxes on the rich, reverse free trade, and create a more pluralistic society. Nombre d'accès : Illimité En ligne : http://library.ez.neoma-bs.fr/login?url=https://www.scholarvox.com/book/88933276 Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=554342 PermalinkPermalinkThe Power of Employee Resource Groups : How people create authentic change Ed. 1 / Farzana NAYANI / Berrett-Koehler Publishers (2022)PermalinkThe Revelation Conversation : Inspire Greater Employee Engagement by Connecting to Purpose Ed. 1 / Steve CURTIN / Berrett-Koehler Publishers (2022)PermalinkPermalinkUsing Scenarios : Scenario Planning for Improving Organizations Ed. 1 / Thomas J. CHERMACK / Berrett-Koehler Publishers (2022)PermalinkUsing Scenarios : Scenario Planning for Improving Organizations Ed. 1 / Thomas J. CHERMACK / Berrett-Koehler Publishers (2022)Permalink21st Century Investing : Redirecting Financial Strategies to Drive Systems Change Ed. 1 / William BURCKART / Berrett-Koehler Publishers (2021)PermalinkAuténtico, Second Edition : The Definitive Guide to Latino Career Success Ed. 2 / Robert RODRIGUEZ / Berrett-Koehler Publishers (2021)PermalinkBattling Healthcare Burnout : Learning to Love the Job You Have, While Creating the Job You Love Ed. 1 / Md, Thom MAYER / Berrett-Koehler Publishers (2021)PermalinkBusiness Ethics : A Stakeholder and Issues Management Approach Ed. 7 / Joseph W. WEISS / Berrett-Koehler Publishers (2021)PermalinkCo-Active Leadership, Second Edition : Five Ways to Lead Ed. 2 / Karen KIMSEY-HOUSE / Berrett-Koehler Publishers (2021)PermalinkDecolonizing Wealth : Indigenous Wisdom to Heal Divides and Restore Balance Ed. 2 / Edgar VILLANUEVA / Berrett-Koehler Publishers (2021)PermalinkDo What Matters Most : Lead with a Vision, Manage with a Plan, and Prioritize Your Time Ed. 1 / Steven SHALLENBERGER / Berrett-Koehler Publishers (2021)PermalinkEquity : How to Design Organizations Where Everyone Thrives Ed. 1 / Minal BOPAIAH / Berrett-Koehler Publishers (2021)PermalinkFacilitating Breakthrough : How to Remove Obstacles, Bridge Differences, and Move Forward Together Ed. 1 / Adam KAHANE / Berrett-Koehler Publishers (2021)PermalinkFlux : 8 Superpowers for Thriving in Constant Change Ed. 1 / April RINNE / Berrett-Koehler Publishers (2021)PermalinkFrom PMO to VMO : Managing for Value Delivery Ed. 1 / Sanjiv AUGUSTINE / Berrett-Koehler Publishers (2021)PermalinkHealing Our Future : Leadership for a Changing Health System Ed. 1 / Andy GARMAN / Berrett-Koehler Publishers (2021)PermalinkHumble Inquiry : The Gentle Art of Asking Instead of Telling Ed. 2 / Edgar H. SCHEIN / Berrett-Koehler Publishers (2021)PermalinkHumble Inquiry : The Gentle Art of Asking Instead of Telling Ed. 2 / Edgar H. SCHEIN / Berrett-Koehler Publishers (2021)PermalinkImpact Networks : Creating Connection, Sparking Collaboration, and Catalyzing Systemic Change Ed. 1 / David EHRLICHMAN / Berrett-Koehler Publishers (2021)PermalinkLaunch Your Career : How ANY Student Can Create Relationships with Professionals and Land the Jobs and Internships They Want Ed. 1 / Sean O'KEEFE / Berrett-Koehler Publishers (2021)PermalinkLeading Beyond Change : A Practical Guide to Evolving Business Agility Ed. 1 / Michael SAHOTA / Berrett-Koehler Publishers (2021)PermalinkLeverage Change : 8 Ways to Achieve Faster, Easier, Better Results Ed. 1 / Robert W. JACOBS / Berrett-Koehler Publishers (2021)PermalinkLiving Beyond “What If?” : Release the Limits and Realize Your Dreams Ed. 1 / Shirley DAVIS / Berrett-Koehler Publishers (2021)PermalinkLove 'Em or Lose 'Em : Getting Good People to Stay Ed. 6 / Beverly KAYE / Berrett-Koehler Publishers (2021)PermalinkMake It, Don't Fake It : Leading with Authenticity for Real Business Success Ed. 1 / Sabrina HORN / Berrett-Koehler Publishers (2021)PermalinkManaging Care : How Clinicians Can Lead Change and Transform Healthcare Ed. 1 / Richard BOHMER / Berrett-Koehler Publishers (2021)PermalinkManaging Care : How Clinicians Can Lead Change and Transform Healthcare Ed. 1 / Richard BOHMER / Berrett-Koehler Publishers (2021)PermalinkMeetings That Get Results : A Facilitator's Guide to Building Better Meetings Ed. 1 / Terrence METZ / Berrett-Koehler Publishers (2021)PermalinkPositively Energizing Leadership : Virtuous Actions and Relationships That Create High Performance Ed. 1 / Kim CAMERON / Berrett-Koehler Publishers (2021)PermalinkRadical Product Thinking : The New Mindset for Innovating Smarter Ed. 1 / R. DUTT / Berrett-Koehler Publishers (2021)PermalinkShift into a Higher Gear : Better Your Best and Live Life to the Fullest Ed. 1 / Delatorro MCNEAL / Berrett-Koehler Publishers (2021)PermalinkSkills for Career Success : Maximizing Your Potential at Work Ed. 1 / Elaine BIECH / Berrett-Koehler Publishers (2021)PermalinkSkills for Career Success : Maximizing Your Potential at Work Ed. 1 / Elaine BIECH / Berrett-Koehler Publishers (2021)PermalinkPermalinkPermalinkPermalinkPermalinkThe Business of Building a Better World Ed. 1 / David COOPERRIDER / Berrett-Koehler Publishers (2021)PermalinkThe Cactus and Snowflake at Work : How the logical and sensitive can thrive side by side Ed. 1 / Devora ZACK / Berrett-Koehler Publishers (2021)PermalinkThe Government Leader’s Field Guide to Organizational Agility Ed. 1 / Sarah C. MILLER / Berrett-Koehler Publishers (2021)PermalinkPermalinkPermalinkPermalinkPermalinkPermalinkPermalinkPermalinkPermalinkPermalinkPermalinkThriving in the Fight : A Survival Manual for Latinas on the Front Lines of Change Ed. 1 / Denise Padín COLLAZO / Berrett-Koehler Publishers (2021)PermalinkPermalinkPermalinkYour Body Is Not an Apology Workbook : Tools for Living Radical Self-Love Ed. 1 / Sonya Renee TAYLOR / Berrett-Koehler Publishers (2021)PermalinkAdvanced Consulting : Earning Trust at the Highest Level Ed. 1 / Bill PASMORE / Berrett-Koehler Publishers (2020)PermalinkBlack Fatigue : How Racism Erodes the Mind, Body, and Spirit Ed. 1 / Mary-Frances WINTERS / Berrett-Koehler Publishers (2020)PermalinkBlack Fatigue : How Racism Erodes the Mind, Body, and Spirit Ed. 1 / Mary-Frances WINTERS / Berrett-Koehler Publishers (2020)PermalinkBlaze Your Own Trail : An Interactive Guide to Navigating Life with Confidence, Solidarity, and Compassion Ed. 1 / Rebekah BASTIAN / Berrett-Koehler Publishers (2020)PermalinkBreaking the Silence Habit : A Practical Guide to Uncomfortable Conversations in the #MeToo Workplace Ed. 1 / Sarah BEAULIEU / Berrett-Koehler Publishers (2020)PermalinkBreaking the Silence Habit : A Practical Guide to Uncomfortable Conversations in the #MeToo Workplace Ed. 1 / Sarah BEAULIEU / Berrett-Koehler Publishers (2020)PermalinkBridging Differences for Better Mentoring : Lean Forward, Learn, Leverage Ed. 1 / Lisa Z. FAIN / Berrett-Koehler Publishers (2020)PermalinkBridging Differences for Better Mentoring : Lean Forward, Learn, Leverage Ed. 1 / Lisa Z. FAIN / Berrett-Koehler Publishers (2020)PermalinkPermalinkBuilding Brand Communities : How Organizations Succeed by Creating Belonging Ed. 1 / Carrie Melissa JONES / Berrett-Koehler Publishers (2020)PermalinkBurnout to Breakthrough : Building Resilience to Refuel, Recharge, and Reclaim What Matters Ed. 1 / Eileen MCDARGH / Berrett-Koehler Publishers (2020)PermalinkCoach the Person, Not the Problem : A Guide to Using Reflective Inquiry Ed. 1 / Marcia REYNOLDS / Berrett-Koehler Publishers (2020)PermalinkCorporate Crime and Punishment : The Crisis of Underenforcement Ed. 1 / John C. COFFEE / Berrett-Koehler Publishers (2020)PermalinkCreating Introvert-Friendly Workplaces : How to Unleash Everyone's Talent and Performance Ed. 1 / Jennifer KAHNWEILER / Berrett-Koehler Publishers (2020)PermalinkCrossing Boundaries : A Traveler's Guide to World Peace Ed. 1 / Aziz ABU SARAH / Berrett-Koehler Publishers (2020)PermalinkEat That Frog! for Students : 22 Ways to Stop Procrastinating and Excel in School Ed. 1 / Brian TRACY / Berrett-Koehler Publishers (2020)PermalinkEat That Frog! for Students : 22 Ways to Stop Procrastinating and Excel in School Ed. 1 / Brian TRACY / Berrett-Koehler Publishers (2020)PermalinkFrom Incremental to Exponential : How Large Companies Can See the Future and Rethink Innovation Ed. 1 / Vivek WADHWA / Berrett-Koehler Publishers (2020)PermalinkFrom Incremental to Exponential : How Large Companies Can See the Future and Rethink Innovation Ed. 1 / Vivek WADHWA / Berrett-Koehler Publishers (2020)PermalinkFrom the Ground Up : How Frontline Staff Can Save America's Healthcare Ed. 1 / Peter LAZES / Berrett-Koehler Publishers (2020)PermalinkFull-Spectrum Thinking : How to Escape Boxes in a Post-Categorical Future Ed. 1 / Bob JOHANSEN / Berrett-Koehler Publishers (2020)PermalinkFull-Spectrum Thinking : How to Escape Boxes in a Post-Categorical Future Ed. 1 / Bob JOHANSEN / Berrett-Koehler Publishers (2020)PermalinkGetting Relationships Right : How to Build Resilience and Thrive in Life, Love, and Work Ed. 1 / Melanie JOY / Berrett-Koehler Publishers (2020)PermalinkGetting Relationships Right : How to Build Resilience and Thrive in Life, Love, and Work Ed. 1 / Melanie JOY / Berrett-Koehler Publishers (2020)PermalinkHyper-Learning : How to Adapt to the Speed of Change Ed. 1 / Edward D. HESS / Berrett-Koehler Publishers (2020)PermalinkHyper-Learning : How to Adapt to the Speed of Change Ed. 1 / Edward D. HESS / Berrett-Koehler Publishers (2020)PermalinkIn Defense of Public Service : How 22 Million Government Workers Will Save our Republic Ed. 1 / Cedric L. ALEXANDER / Berrett-Koehler Publishers (2020)PermalinkInclusive Conversations : Fostering Equity, Empathy, and Belonging across Differences Ed. 1 / Mary-Frances WINTERS / Berrett-Koehler Publishers (2020)PermalinkInclusive Conversations : Fostering Equity, Empathy, and Belonging across Differences Ed. 1 / Mary-Frances WINTERS / Berrett-Koehler Publishers (2020)PermalinkInside Your Customer's Imagination : 5 Secrets for Creating Breakthrough Products, Services, and Solutions Ed. 1 / Chip R. BELL / Berrett-Koehler Publishers (2020)PermalinkLeveraging the Impact of 360-Degree Feedback Ed. 2 / John W. FLEENOR / Berrett-Koehler Publishers (2020)PermalinkMastering Marketing Agility : Transform Your Marketing Teams and Evolve Your Organization Ed. 1 / Andrea FRYREAR / Berrett-Koehler Publishers (2020)PermalinkPractical Project Risk Management, Third Edition : The ATOM Methodology Ed. 3 / David HILLSON / Berrett-Koehler Publishers (2020)PermalinkPractical Project Risk Management, Third Edition : The ATOM Methodology Ed. 3 / David HILLSON / Berrett-Koehler Publishers (2020)PermalinkPermalinkPut Your Money Where Your Life Is : How to Invest Locally Using Self-Directed IRAs and Solo 401(k)s Ed. 1 / Michael H. SHUMAN / Berrett-Koehler Publishers (2020)PermalinkQuiet Is a Superpower : The Secret Strengths of Introverts in the Workplace Ed. 1 / Jill CHANG / Berrett-Koehler Publishers (2020)PermalinkQuiet Is a Superpower : The Secret Strengths of Introverts in the Workplace Ed. 1 / Jill CHANG / Berrett-Koehler Publishers (2020)Permalink
LIBRARY - Campus Rouen
NEOMA Business School
pmb
-
59 Rue Taittinger, 51100 Reims
-
00 33 (0)3 26 77 46 15
Library Campus Reims
-
1 Rue du Maréchal Juin, BP 215
76825 Mont Saint Aignan cedex -
00 33 (0)2 32 82 58 26