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Change Your Questions, Change Your Life Workbook : Master your mindset using question thinking / Marilee G. ADAMS / Berrett-Koehler Publishers (2022)
Titre : Change Your Questions, Change Your Life Workbook : Master your mindset using question thinking Type de document : e-book Auteurs : Marilee G. ADAMS Editeur : Berrett-Koehler Publishers Année de publication : 2022 ISBN/ISSN/EAN : 9781523091201 Note générale : copyrighted Langues : Anglais (eng) Résumé : Based on the bestseller Change Your Questions, Change Your Life, this workbook is a practical guide that helps readers ask the right questions for successful change.In the bestselling classic, Change Your Questions, Change Your Life, Dr. Marilee Adams introduces Question Thinking, which shows how you can change your questions and your mindset for the most successful outcomes. This workbook puts those original ideas into action and makes them easy to implement.In this workbook you get to choose an area of your life that you want to improve and then apply the principles and practices of Question Thinking to experience the benefits of this system firsthand. At the center of this work is the Choice Map, which helps you recognize the likely impact of the questions you ask. This book provides tools, warm-up exercises, somatic practices, and learning scenarios that bring the practical applications of Question Thinking into your professional and personal life. Thoroughly engaging, it includes how the Question Thinking protocols can help you switch from a controlling Judger Mindset to a flexible Learner mindset and learn how to facilitate more effective meetings and conversations.Although this workbook can serve as a companion to the bestselling book, it has been designed to stand on its own. In the book, the fable's hero undergoes a transformative journey by using Question Thinking, and this workbook helps readers undergo a similar transformation. Nombre d'accès : Illimité En ligne : http://library.ez.neoma-bs.fr/login?url=https://www.scholarvox.com/book/88932489 Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=552353 Communicate with Courage : Taking Risks to Overcome the Four Hidden Challenges Ed. 1 / Michelle D. GLADIEUX / Berrett-Koehler Publishers (2022)
Titre : Communicate with Courage : Taking Risks to Overcome the Four Hidden Challenges Ed. 1 Type de document : e-book Auteurs : Michelle D. GLADIEUX Editeur : Berrett-Koehler Publishers Année de publication : 2022 Note générale : copyrighted Langues : Anglais (eng) Résumé : Clear communication requires the courage to confront the psychological blocks that are holding you back. Learn how to become a fearless and peerless communicator.As a lifelong communication coach, Michelle Gladieux has discovered the four sneaky obstacles that can keep you from becoming an effective communicator: Hiding-Fearing your low self-confidence will expose your supposed weaknesses Defining-Putting too much stock into your assumptions and being quick to judge right and wrong Rationalizing-Using being realistic to shield yourself from taking chances, engaging in conflict, or doing other scary but potentially rewarding actions Settling-Stopping at good enough instead of pushing for something better What all these challenges have in common is they require taking risks-to reveal yourself, to question your beliefs, to take a leap of faith, or to move out of your comfort zone. As a response, each chapter includes a Pro Move, or a best practice, and an exercise designed to help you overcome your fears and become a powerful communicator. Courageous communication requires self-knowledge, practice, and a fierce desire to continually improve; this book is like having an expert coach along with you for every step of the journey. Nombre d'accès : Illimité En ligne : http://library.ez.neoma-bs.fr/login?url=https://www.scholarvox.com/book/88934258 Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=558274 Communicate with Courage : Taking Risks to Overcome the Four Hidden Challenges Ed. 1 / Michelle D. GLADIEUX / Berrett-Koehler Publishers (2022)
Titre : Communicate with Courage : Taking Risks to Overcome the Four Hidden Challenges Ed. 1 Type de document : e-book Auteurs : Michelle D. GLADIEUX Editeur : Berrett-Koehler Publishers Année de publication : 2022 ISBN/ISSN/EAN : 9781523003129 Note générale : copyrighted Langues : Anglais (eng) Résumé : Clear communication requires the courage to confront the psychological blocks that are holding you back. Learn how to become a fearless and peerless communicator.As a lifelong communication coach, Michelle Gladieux has discovered the four sneaky obstacles that can keep you from becoming an effective communicator: Hiding-Fearing your low self-confidence will expose your supposed weaknesses Defining-Putting too much stock into your assumptions and being quick to judge right and wrong Rationalizing-Using being realistic to shield yourself from taking chances, engaging in conflict, or doing other scary but potentially rewarding actions Settling-Stopping at good enough instead of pushing for something better What all these challenges have in common is they require taking risks-to reveal yourself, to question your beliefs, to take a leap of faith, or to move out of your comfort zone. As a response, each chapter includes a Pro Move, or a best practice, and an exercise designed to help you overcome your fears and become a powerful communicator. Courageous communication requires self-knowledge, practice, and a fierce desire to continually improve; this book is like having an expert coach along with you for every step of the journey. Nombre d'accès : Illimité En ligne : http://library.ez.neoma-bs.fr/login?url=https://www.scholarvox.com/book/88934258 Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=575623
Titre : A Complaint Is a Gift, 3rd Edition Ed. 3 Type de document : e-book Auteurs : Janelle BARLOW Editeur : Berrett-Koehler Publishers Année de publication : 2022 Note générale : copyrighted Langues : Anglais (eng) Résumé : The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the age of COVID-19. The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback-not to mention your best bargain in market research. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints that are well received create customer loyalty.This new edition condenses the tried and true eight-step formula into a tighter, more efficient three-step formula. From her work with clients, the author has updated industry-specific complaint examples and added in new concepts, such as a process that enables employees to handle complaints with increased emotional resilience-something that is sorely needed since dealing with increasingly difficult customers is a common occurrence in the wake of the COVID-19 pandemic. Handling complaints doesn't have to be a negative, soul-crushing experience. Janelle Barlow gives the right tools to treat each of them as a source of innovative ideas that can transform your business. Nombre d'accès : Illimité En ligne : http://library.ez.neoma-bs.fr/login?url=https://www.scholarvox.com/book/88935002 Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=558093
Titre : A Complaint Is a Gift Ed. 3 Type de document : e-book Auteurs : Janelle BARLOW Editeur : Berrett-Koehler Publishers Année de publication : 2022 ISBN/ISSN/EAN : 9781523002931 Note générale : copyrighted Langues : Anglais (eng) Résumé : The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the age of COVID-19. The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback-not to mention your best bargain in market research. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints that are well received create customer loyalty.This new edition condenses the tried and true eight-step formula into a tighter, more efficient three-step formula. From her work with clients, the author has updated industry-specific complaint examples and added in new concepts, such as a process that enables employees to handle complaints with increased emotional resilience-something that is sorely needed since dealing with increasingly difficult customers is a common occurrence in the wake of the COVID-19 pandemic. Handling complaints doesn't have to be a negative, soul-crushing experience. Janelle Barlow gives the right tools to treat each of them as a source of innovative ideas that can transform your business. Nombre d'accès : Illimité En ligne : http://library.ez.neoma-bs.fr/login?url=https://www.scholarvox.com/book/88935002 Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=575186 PermalinkDEI Deconstructed : Your No-Nonsense Guide to Doing the Work and Doing It Right Ed. 1 / Lily ZHENG / Berrett-Koehler Publishers (2022)PermalinkDEI Deconstructed : Your No-Nonsense Guide to Doing the Work and Doing It Right Ed. 1 / Lily ZHENG / Berrett-Koehler Publishers (2022)PermalinkDigital, Diverse & Divided : How to Talk to Racists, Compete with Robots, and Overcome Polarization Ed. 1 / David LIVERMORE / Berrett-Koehler Publishers (2022)PermalinkDiversity Training That Generates Real Change : Inclusive Approaches That Benefit Individuals, Business, and Society Ed. 1 / James O. RODGERS / Berrett-Koehler Publishers (2022)PermalinkEmotional Justice : A Roadmap for Racial Healing Ed. 1 / Esther ARMAH / Berrett-Koehler Publishers (2022)PermalinkEnding Checkbox Diversity : Rewriting the Story of Performative Allyship in Corporate America Ed. 1 / Dannie Lynn FOUNTAIN / Berrett-Koehler Publishers (2022)PermalinkEnding Checkbox Diversity : Rewriting the Story of Performative Allyship in Corporate America Ed. 1 / Dannie Lynn FOUNTAIN / Berrett-Koehler Publishers (2022)PermalinkFoundations of Human Resource Development Ed. 3 / Richard A. SWANSON / Berrett-Koehler Publishers (2022)PermalinkFrom Conflict to Courage : How to Stop Avoiding and Start Leading Ed. 1 / Marlene CHISM / Berrett-Koehler Publishers (2022)PermalinkHolding the Calm : The Secret to Resolving Conflict and Defusing Tension Ed. 1 / Hesha ABRAMS / Berrett-Koehler Publishers (2022)PermalinkHow to Be an Inclusive Leader, Second Edition : Your Role in Creating Cultures of Belonging Where Everyone Can Thrive Ed. 2 / Jennifer BROWN / Berrett-Koehler Publishers (2022)PermalinkHow to Be a Diversity and Inclusion Ambassador : Everyone’s Role in Helping All Feel Accepted, Engaged, and Valued Ed. 1 / Celeste R. WARREN / Berrett-Koehler Publishers (2022)PermalinkHow to Be a Diversity and Inclusion Ambassador : Everyone’s Role in Helping All Feel Accepted, Engaged, and Valued Ed. 1 / Celeste R. WARREN / Berrett-Koehler Publishers (2022)PermalinkI Wish I'd Known This : 6 Career-Accelerating Secrets for Women Leaders Ed. 1 / Brenda WENSIL / Berrett-Koehler Publishers (2022)PermalinkIntelligence Isn't Enough : A Black Professional's Guide to Thriving in the Workplace Ed. 1 / Carice ANDERSON / Berrett-Koehler Publishers (2022)PermalinkJournal of Radical Permission : A Daily Guide for Following Your Soul’s Calling Ed. 1 / Adrienne Maree BROWN / Berrett-Koehler Publishers (2022)PermalinkLead Without Blame : Building Resilient Learning Teams Ed. 1 / Diana LARSEN / Berrett-Koehler Publishers (2022)PermalinkLead Without Blame : Building Resilient Learning Teams Ed. 1 / Diana LARSEN / Berrett-Koehler Publishers (2022)PermalinkLeadership Two Words at a Time : Simple Truths for Leading Complicated People Ed. 1 / Bill TREASURER / Berrett-Koehler Publishers (2022)PermalinkLeadership Two Words at a Time : Simple Truths for Leading Complicated People Ed. 1 / Bill TREASURER / Berrett-Koehler Publishers (2022)PermalinkLeading with Joy : Practices for Uncertain Times Ed. 1 / Akaya WINDWOOD / Berrett-Koehler Publishers (2022)PermalinkLeading with Joy : Practices for Uncertain Times Ed. 1 / Akaya WINDWOOD / Berrett-Koehler Publishers (2022)PermalinkLiving a Committed Life : Finding Freedom and Fulfillment in a Purpose Larger Than Yourself Ed. 1 / Lynne TWIST / Berrett-Koehler Publishers (2022)PermalinkLiving a Committed Life : Finding Freedom and Fulfillment in a Purpose Larger Than Yourself Ed. 1 / Lynne TWIST / Berrett-Koehler Publishers (2022)PermalinkOwnership : Reinventing Companies, Capitalism, and Who Owns What Ed. 1 / Corey ROSEN / Berrett-Koehler Publishers (2022)PermalinkPractical Innovation in Government : How Front-Line Leaders Are Transforming Public-Sector Organizations Ed. 1 / Alan G ROBINSON / Berrett-Koehler Publishers (2022)PermalinkReach : Create the Biggest Possible Audience for Your Message, Book, or Cause Ed. 1 / Becky ROBINSON / Berrett-Koehler Publishers (2022)PermalinkReach : Create the Biggest Possible Audience for Your Message, Book, or Cause Ed. 1 / Becky ROBINSON / Berrett-Koehler Publishers (2022)PermalinkReclaiming Your Community : You Don’t Have to Move out of Your Neighborhood to Live in a Better One Ed. 1 / Majora CARTER / Berrett-Koehler Publishers (2022)PermalinkReclaiming Your Community : You Don’t Have to Move out of Your Neighborhood to Live in a Better One Ed. 1 / Majora CARTER / Berrett-Koehler Publishers (2022)PermalinkReputation Capital : How to Navigate Crises and Protect your Greatest Asset Ed. 1 / T.J. WINICK / Berrett-Koehler Publishers (2022)PermalinkSelling from Your Comfort Zone : The Power of Alignment Marketing Ed. 1 / Stacey HALL / Berrett-Koehler Publishers (2022)PermalinkShow the Value of What You Do : Measuring and Achieving Success in Any Endeavor Ed. 1 / Patricia Pulliam PHILLIPS / Berrett-Koehler Publishers (2022)PermalinkShow the Value of What You Do : Measuring and Achieving Success in Any Endeavor Ed. 1 / Patricia Pulliam PHILLIPS / Berrett-Koehler Publishers (2022)PermalinkSimple Truths of Leadership : 52 Ways to Be a Servant Leader and Build Trust Ed. 1 / Ken BLANCHARD / Berrett-Koehler Publishers (2022)PermalinkSimple Truths of Leadership : 52 Ways to Be a Servant Leader and Build Trust Ed. 1 / Ken BLANCHARD / Berrett-Koehler Publishers (2022)PermalinkTaming the Risk Hurricane : Preparing for Major Business Disruption Ed. 1 / David HILLSON / Berrett-Koehler Publishers (2022)PermalinkTaming the Risk Hurricane : Preparing for Major Business Disruption Ed. 1 / David HILLSON / Berrett-Koehler Publishers (2022)PermalinkThe Anatomy of Peace, Fourth Edition Ed. 4 / THE ARBINGER INSTITUTE / Berrett-Koehler Publishers (2022)PermalinkPermalinkPermalinkPermalinkPermalinkPermalink
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