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Titre : The Art of Active Listening Ed. 1 Type de document : e-book Auteurs : Heather YOUNGER Editeur : Berrett-Koehler Publishers Année de publication : 2023 Note générale : copyrighted Langues : Anglais (eng) Résumé : Improve communication, engagement, and culture with active listening.When employees, colleagues, and customers are not being heard, organizational culture, employee happiness, and overall organizational success will suffer. How well do you listen?Active listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more. It is the difference between thinking we understand what people want and knowing what they want. Want to build stronger relationships, avoid misunderstandings, and anticipate problems before they surface at work? All you have to do is listen.The Art of Active Listening introduces a 5-step framework that shows you how to listen successfully and act upon what you are hearing. Readers will discover how to:1. Recognize the unsaid2. Seek to understand3. Decode4. Act 5. Close the loopBacked by her personal review of over 30,000 employee and customer surveys and facilitation of 100's of focus groups, Younger discovered one universal truth: We all want to be heard. We want our voices to matter. We want the work we do to matter. When we get this right - when we listen to our employees and customers and care about them not just for what they can do but for who they ARE - they can and will move mountains.Using the tools provided in this book, you can implement active listening, regardless of whether you're in-person or virtual, that benefits all team members and customers, strengthens overall engagement, improves organizational culture and creates a space for everyone to have a voice.When those at work feel heard, they will do whatever it takes to achieve outcomes that serve your relationship and your organization. Nombre d'accès : Illimité En ligne : http://library.ez.neoma-bs.fr/login?url=https://www.scholarvox.com/book/88940925 Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=571531
Titre : The Dojo Coach's Pocket Guide Ed. 1 Type de document : e-book Auteurs : Jess BROCK Editeur : Berrett-Koehler Publishers Année de publication : 2023 ISBN/ISSN/EAN : 9781523002726 Note générale : copyrighted Langues : Anglais (eng) Résumé : This go-to guidebook helps agile practitioners overcome upskilling challenges in their organizations through effective Dojo coaching.Agile has changed the way we work in our organizations. But by demanding constant innovation and product delivery, individuals and teams struggle to find time to improve their skills. That's where the Dojo comes in. Dojo-style coaching encourages this kind of learn-by-doing form of skill development, one where guided breakthroughs and upskilling happen while delivering on current work. In this useful pocket guide, experienced Dojo coach Jess Brock delivers practical advice based on her extensive experience in real-world Dojos. Combining proven tactics and a comprehensive tool kit, along with actionable tips needed to drive engagement in both physical and virtual Dojo spaces, this pocket guide will equip you to maximize the impact of your Dojo.Whether you are a seasoned pro or you are just starting to develop your Dojo coaching skills, this no-nonsense book will help Dojo coaches at any stage of their journey. Nombre d'accès : Illimité En ligne : http://library.ez.neoma-bs.fr/login?url=https://www.scholarvox.com/book/88943684 Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=577587
Titre : The Hidden History of American Democracy Ed. 1 Type de document : e-book Auteurs : Thom HARTMANN Editeur : Berrett-Koehler Publishers Année de publication : 2023 ISBN/ISSN/EAN : 9781523004386 Note générale : copyrighted Langues : Anglais (eng) Résumé : America's most popular progressive radio host and New York Times bestselling author Thom Hartmann paves the way to saving our democracy. In this powerful, sweeping history and analysis of American democracy, Thom Hartmann shows how democracy is the one form of governance most likely to produce peace and happiness among people. With the violent exception of the Civil War, American democracy resisted the pressure to disintegrate into factionalism for nearly two centuries, and now our very system of democratic elections is at stake. So how do we save our democracy?Hartmann's newest book in the celebrated Hidden History Series offers a clear call to action and a set of solutions with road maps for individuals and communities to follow to create a safer, more just society and a more equitable and prosperous economy. Nombre d'accès : Illimité En ligne : http://library.ez.neoma-bs.fr/login?url=https://www.scholarvox.com/book/88943695 Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=577592 The Inclusive Language Field Guide Ed. 1 / Phd, Suzanne WERTHEIM / Berrett-Koehler Publishers (2023)
Titre : The Inclusive Language Field Guide Ed. 1 Type de document : e-book Auteurs : Phd, Suzanne WERTHEIM Editeur : Berrett-Koehler Publishers Année de publication : 2023 ISBN/ISSN/EAN : 9781523004249 Note générale : copyrighted Langues : Anglais (eng) Résumé : Avoid inadvertently offending or alienating anyone by following six straightforward communication guidelines developed by a no-nonsense linguistic anthropologist and business consultant.In today's fast-moving and combative culture, language can feel like a minefield. Terms around gender, disability, race, sexuality and more are constantly evolving. Words that used to be acceptable can now get you cancelled. People are afraid of making embarrassing mistakes. Or sounding outdated or out of touch. Or not being as respectful as they intended. But it's not as complicated as it might seem. Linguistic anthropologist Suzanne Wertheim offers six easy-to-understand principles to guide any communication-written or spoken-with anyone: Reflect reality Show respect Draw people in Incorporate other perspectives Prevent erasure Recognize pain points This guide clarifies the challenges-and the solutions-to using "they/them," and demonstrates why "you guys" isn't as inclusive as many people think. If you follow the principles, you'll know not to ask a female coworker with a wedding ring about her husband-because she might be married to a woman. And you'll avoid writing things like "America was discovered in 1492," because that's just when Europeans found it. Filled with real-world examples, high-impact word substitutions, and exercises that boost new skills, this book builds a foundational toolkit so people can evaluate what is and isn't inclusive language on their own. Nombre d'accès : Illimité En ligne : http://library.ez.neoma-bs.fr/login?url=https://www.scholarvox.com/book/88946254 Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=580492
Titre : The Long-Distance Team Ed. 1 Type de document : e-book Auteurs : Kevin EIKENBERRY Editeur : Berrett-Koehler Publishers Année de publication : 2023 Note générale : copyrighted Langues : Anglais (eng) Résumé : The latest book from remote-leadership experts shows leaders how to design a team culture that has a one-team mindset and gets great results under hybrid-work conditions.With hybrid work becoming increasingly common, organizations must address the unique challenges that hybrid teams pose and learn how to purposefully design them. The Long-Distance Team guides leaders on how to create the culture they envision for their teams and organizations while navigating a new way of working. This title shows how to apply the 3C model of team design-which focuses on connection, cohesion, and collaboration-to create from scratch a successful hybrid team and culture. It shows how leaders of all levels can overcome challenges such as proximity bias and deteriorating social connections to create an environment where everyone can contribute and add value equally, regardless of location.Drawing on their expertise in remote leadership, authors Kevin Eikenberry and Wayne Turmel provide tested guidance for building long-distance teams. The book includes practical tools and models that leaders can apply to define their aspirational culture, consciously design teams, and create and nurture engagement. Discussion guide is available in the book for reading groups and book clubs. Nombre d'accès : Illimité En ligne : http://library.ez.neoma-bs.fr/login?url=https://www.scholarvox.com/book/88939399 Permalink : https://cataloguelibrary.neoma-bs.fr/index.php?lvl=notice_display&id=565937 PermalinkPermalinkPermalinkPermalinkPermalinkPermalinkUnderstanding Organizations...Finally! : Structuring in Sevens Ed. 1 / Henry MINTZBERG / Berrett-Koehler Publishers (2023)PermalinkWealth Supremacy : How the Extractive Economy and the Biased Rules of Capitalism Drive Today's Crises Ed. 1 / Marjorie KELLY / Berrett-Koehler Publishers (2023)PermalinkWho Do We Choose to Be? : Facing Reality, Claiming Leadership, Restoring Sanity Ed. 2 / Margaret J. WHEATLEY / Berrett-Koehler Publishers (2023)PermalinkWho's in Your Room?, Revised and Updated : The Question That Will Change Your Life Ed. 2 / Stewart EMERY / Berrett-Koehler Publishers (2023)Permalink
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